FAQ

Where do you ship from?

Our orders are shipped from the charming town of Williams, OR! Nestled amidst the scenic beauty of southern Oregon, we typically getting your orders in the mail within one business day.

Whether you’re near or halfway across the country, we’re committed to delivering our teas to you efficiently and lovingly-packed.

What kind of support do you offer?

We offer a range of support tailored to meet your unique needs. Our experience spans working hands-on with cafes, restaurants, nightclubs, and more, ensuring you get the best possible teas at prices that make sense for your bottom line.

Need a hard-to-find tea? We relish the challenge and will track it down for you. Looking to create an entire tea menu from scratch? We’ve got you covered.

Our team can assist in crafting a tea menu that aligns perfectly with your your customers’ tastes. But we don’t stop there—we also provide staff training to ensure your team can serve our teas with confidence and flair.

Can you source specialty or unique-to-me items?

Of course! We pride ourselves on our ability to source specialty and unique-to-you items with ease.

Thanks to our extensive network throughout East Asia, we have access to a cornucopia of rare and exceptional teas. Whether you’re searching for a particular varietal that your customers adore or looking to introduce something entirely new to your menu, we’ve got the connections to make it happen and the expertise to ensure that you get the best quality possible.